Customer Support

Request Support

For more detailed assistance with the installation or use of your SOAPP software, please fill out and submit the following Request for Support form, or contact Customer Support by any of these alternate mechanisms:

Phone: 1.650.855.2666
E-Mail: soappsupport@epri.com
(Please export and attach your project if your question pertains to project analysis.)

SOAPP Customer Support Engineers are available between the hours of 8:00 AM to 5:00 PM Central Time, Monday through Friday.

If what you want to tell us is really more of a suggestion or a request for enhancement, please go to Suggestions instead.

Request for Support

When you submit your request for support, it will be immediately entered into our database for tracking purposes and forwarded to our Customer Support Team for resolution.

Please be as specific as possible when describing your problem.

Which product are you using?
What release of the software are you using?

What version of the software are you using?

1^st Digit
.

2^nd Digit

3^rd Digit (if any)
.

What operating system are you using?
Please describe your problem:
If the problem is reproducible, please list the steps required to cause the problem,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which the problem occurred and the symptoms you observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

Please provide us with the following information in case we need to contact you:

Name:
Organization:
Phone:
E-mail:

We will respond to your request as soon as possible, usually within several business hours. We may need to contact you for more information, such as if we have trouble reproducing the problem you describe, before we can resolve your problem.

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